Have A Question?

Here are many of the questions our customers are asking:


  • You can usually find the model/serial tag inside the drawer. Once you open the drawer, you can find it on the right or on the left. Some manufacturers will also place the tag inside the door. It will be along one of the edges of the door or sometimes up and underneath.


  • Most dishwashers have their model/serial tag located along the top edge or side of the door. Otherwise, it will be on the edge inside the dishwasher tub that borders the door.


  • Refrigerators have their model/serial tag located on the inside wall of the fridge compartment.


  • Countertop microwaves have their model/serial tag on the back of the unit.
  • Over the range microwaves usually have the tag along the border of the door.

Washing Machines

  • Most top load washing machines have their model/serial tag under the lid. Sometimes it is on the lid itself or on the back of the control panel.
  • Front load washing machines, usually have the tag on the door or on the part of the washing machine where the door meets the body of the washer.


  • Dryers have the model/serial tag located somewhere along the door of the unit.

To clean and care for your stainless steel surfaces, follow these suggestions:

  • Wash surfaces with warm, soapy water using liquid detergent or an all-purpose cleaner and a nonabrasive sponge. Always rub evenly in the direction of the grain.
  • Rinse with clean water and dry with a soft, lint-free cloth.
  • To restore its luster, apply a layer of stainless steel polish (We suggest Stainless Steel Magic); follow the recommendations and directions on the polish label.
  • Wipe excess polish and use special care to avoid contact with any plastic parts, trim pieces or rubber door gaskets. If polish does contact any of these plastic parts, clean them with a nonabrasive sponge and mild detergent in warm water.
  • Thoroughly dry the area with a soft cloth.
  • Use a clean, dry towel to polish the surface in the direction of the grain until it shines.

IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or certain paper towels.

Is the food soil on the upper rack only? 

Check to see if the water pressure is high enough for proper dishwasher filling. Water pressure should be 20 to 120 psi (138 to 828 kPa).

To determine water pressure:

  • Fully open the faucet nearest the dishwasher.
  • Place a 1-quart container under the faucet.
  • If the container takes longer than 9 seconds to fill, water pressure is low and a booster pump may be needed. Contact a plumber for booster pump information.

Was the dishwasher overloaded, and were dishes not exposed to the spray?

  • If the dishwasher is packed too tightly, the spray cannot hit the soiled areas. Dishes must be exposed to the spray for effective cleaning. Silverware should be loaded with the handles down to allow the dirtiest parts to be contacted by the water stream. Loading with the handles down will also help prevent “nesting.” Nesting is where one spoon sits inside another. This nesting prevents proper water contact. Mixing spoons, forks and knives also helps avoid nesting.

Was the amount of detergent used incorrect?

  • Never use less than 1 tablespoon (15g) per load.
  • Heavy soil and/or hard water generally require extra detergent.
  • Use automatic dishwasher detergent only. Other detergents can produce excessive suds that can overflow out of the dishwasher and reduce washing performance.
  • Detergent must be fresh to be effective. Store detergent in a cool, dry place.

Is the detergent old?

  • Older detergent exposed to air will clump and not dissolve well.

Is the detergent caked in the dispenser?

  • Use fresh detergent only. Clean out the dispenser. Do not allow the detergent to sit for several hours in a wet dispenser. Clean the dispenser when caked detergent is present.

Are the spray arms blocked?

  • Remove any obstructions blocking the wash or spray arms. Make sure the spray arms can turn freely. Large plates, wooden spoons, and other similar items can interfere with spray arm rotation.

Is the pump or spray arm clogged?

  • If you wash bottles and cans in your dishwasher, check for and remove labels clogging the pump filter and spray arm. Use a toothpick or nylon wire to clean the spray arm nozzle.

Is the water temperature too low?

  • Run hot water at the sink nearest to your dishwasher before starting the dishwasher.
  • To check the incoming water temperature, turn on the hot-water faucet nearest the dishwasher and let it run into a glass in the sink. Place a candy thermometer in the glass and check the temperature once it has stopped rising. For best cleaning results, water should be at least 120oF (49o C) as it enters the dishwasher.

Do you have hard water?

  • You may need to increase the amount of detergent you are using, or you may need to switch to a detergent with a phosphorous content of 8.7%. Refer to the “Dishwasher Use” section of your use and care guide.

If your doors have been opened frequently, doors have been opened for long periods of time, or your refrigerator was recently installed, wait 24-48 hours for the refrigerator to completely cool.

  • Your refrigerator should not be placed where temperatures will exceed 110°F or drop below 55°F.
  • Adding a large amount of food warms the refrigerator. It could take several hours for the refrigerator to return to the normal temperature.
  • If the refrigerator is in Defrost mode, the freezer compartment temperature will be less cold than usual. Wait approximately 20 minutes, and you should be able to feel cold air blowing in the bottom of the compartment.
  • For your convenience, your temperature controls are preset at the factory to “mid-settings,” which should be correct for normal household use. However, the controls may need to be adjusted. If so, adjust the temperature one setting colder and wait 24 hours for the temperature of the refrigerator or freezer and contents to cool. Repeat this procedure until the desired temperature is reached.
  • The best indicator of refrigerator temperatures is a beverage. If you are not satisfied with the beverage temperature, adjust the refrigerator control to the desired setting.
  • The best indicator of freezer temperatures is ice cream. Ice cream should be frozen, but spoonable. If you are not satisfied with the ice cream temperature, adjust the freezer control to the desired setting.
  • Temperatures of items stored in the door bins should be less cold than interior-shelf items.

Make sure the air vents between the freezer and refrigerator compartments are not blocked. Cold air enters and exits the refrigerator compartment from the freezer compartment through vents near the top shelf and crisper drawer. If the vents are blocked by food items, airflow will decrease, which will cause temperature and moisture problems. Move any item that could be blocking one of the vents.

The Air Fluff or Air Only temperature does not add heat to the dryer.

  • Expect loads dried with the Air Fluff or Air Only temperature to take longer to dry.
  • Air Fluff or Air Only temperature can be found on the control knob or button with the other temperature selections.

Has a household fuse blown or has a circuit breaker tripped?

  • The drum may be turning, but you may not have heat. Electric dryers use 2 household fuses or circuit breakers. Replace the fuses or reset the circuit breakers. If the problem continues, call an electrician.

Did you recently install a power supply cord on the dryer?

  • The power supply cord may be incorrectly installed. Review the Installation Instructions to make sure that the power supply cord is properly installed.

Is the lint screen clogged with lint?

  • Dryers need good air movement to correctly operate. A full lint screen reduces air movement. Clean the lint screen before drying every load.

Is the exhaust vent or outside exhaust hood clogged with lint and restricting air movement?

  • A clogged exhaust vent system slows moist air from leaving the dryer and extends drying time. Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If the air movement is less than a hair dryer on high speed, clean the lint from the entire length of the system and the exhaust hood.
  • Replace any plastic or metal foil vent with rigid or flexible heavy metal vent.
  • Lint should be removed from the entire length of the system every 2 years or more often, depending on dryer use.
  • Make sure that the outside exhaust hood is free of debris and that the louvers or flapper door easily open and close. Box or louvered hoods are recommended.

Is the exhaust vent kinked, smashed or crushed?

  • Kinked or crushed exhaust vent material slows moist air from leaving the dryer and extends drying time. Replace any plastic or metal foil vent with rigid or flexible heavy metal vent

Is the dryer in a new location or is this a new installation? Is there a new exhaust vent system?

  • The exhaust vent system may be too long or have too many turns. Heavy rigid metal vent material and boxed or louvered exhaust hoods allow for the longest exhaust vent systems. Use the fewest number of elbows for the best airflow. Your installation should not have more than 4 elbows. Each additional elbow in the system reduces the amount of vent material length the system can have for good air movement.
  • Replace any plastic or metal foil vent with a rigid or flexible heavy metal vent.
  •  Use only 4″ diameter heavy metal exhaust vent material. Larger or smaller diameter material will reduce good air movement and cause longer drying times.

Are fabric softener sheets blocking air flow?

  • A dryer softener sheet may be blocking the air intake or exhaust grille inside the dryer drum. This slows moist air from moving out of the dryer, which then lengthens the cycle time. Use only one fabric softener sheet per load, and use it only once. Remove any fabric softener sheets from the inside of the dryer drum.

Is the dryer located in a garage, on a porch or in a room colder than 45°F (7°C)?

  • The air temperature surrounding a dryer in a garage or on a porch may be too cold for the dryer to dry loads well. Proper operation of the cycles requires the dryer to be in an area where the air temperature is above 45°F (7°C).

Is the dryer located in a closet?

  • Closet doors must have ventilation openings at the top and bottom of the door. The front of the dryer requires a minimum of 1″ (2.5 cm) of airflow space, and, for most installations, the rear of the dryer requires 5½” (14 cm).

Were you drying a large load?

  • Large loads take longer to dry. A load that is too large for the dryer will not tumble and limits air movement in the dryer. This slows the process of removing moist air out of the dryer, which will result in longer drying.